about us

Lyn Weinrich – BusinessManager

25 years’ experience within thecompanies such as General Electric, Lloyds Bank, Great Universal Stores, VertexData Science, Capita and CGI.  Lyn hasplanned and delivered major communication programmes directly to the Operationsand Support Functions in the UK, India and Australia. She provides support tothe Board, tertiary client relationships and management of the businessoffice.  

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Bruce Macleod – CEO

Bruce us considered a “guru” ofthe CX industry, which he has operated in for over 25 years. He has led some ofthe world’s largest outsourcing businesses including Ventura, Vertex, Merchants(Dimension Data) and led the successful integration of Vertex and Ventura intoCapita plc. For the past 7 years Bruce has run his own business specialising increating outsourcing deals between the client and the BPO provider matchingeach party to one another to ensure the best outcome and ultimately the bestcustomer experience. He also regularly sits on client’s side of the equationproviding a holistic view to create the most effective solutions dependent onbusiness objectives. He has engineered some of the most innovative and valuablestrategic partnerships in global BPO sector. As an investable individual he hasraised over £400mof funding in various acquisitions in MBO’s, MBI’s and Corporate funding.Passionate about people and socio-economic projects, he has delivered thesefrom multiple locations worldwide. He is an international speaker withextensive exposure to the UK, South African, Indian and Australian markets, Hehas a degree in Banking and Finance.

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Ken has extensive experience and expertise in all areas of consumer credit management. He has always championed the use of data to manage customers in a more focussed and empathetic way. Ensuring customers always have the best experience in dealing with their accounts is a continuing passion.Over many years Ken has worked in all areas of customer finance including banking, building societies and finance houses. Managing large customer portfolios in retail finance, mortgage mending, motor finance and leasing. Senior roles in organisations like Lloyds and TSB, Woodchester Credit Lyonnaise, G.E. Capital and Next Group.Ken was CEO of Cabot Group for 12 years developing it to become a leading player in the debt purchase and debt management sector.Latterly Ken has held a number of consultancy/ advisory roles working with private equity and held a number of non-executive positions.

Jannes is a technically sophisticated and award-winning Executive Leader, having a solid track record of success with building trust-based client and partner relationships that transform into profitable long-term business ventures across the globe. After working transformationally in large multinational organisations across Africa, Dubai and beyond, Jannes has a proven keen aptitude for creating and executing winning bids for strategic deals and expanding marketing programmes. He is also a chartered accountant (SA) with strong business acumen and solid education in blockchain technology. His speciality is in advancing organisational priorities through the institution of strategic visions and corresponding roadmaps and this has driven the development of du engage as a solution that makes a significant difference on both the business' and customer's experience and outcomes.

Lou is a big-picture person, with the ability to find and see synergies to enhance individual ideas and concepts. After 7 years at Deloitte, he became a Principal at a large African Consulting Engineering firm, a Director at a world leading Advisory Consultancy in Botswana, and currently practices law as an Advocate. He has a rich history of consulting in the Public Sector. He is passionate about justice and is actively lobbying to drag the legal administration into the digital era. Lou is adept at policy and strategy development and thrives on challenges. He is a member of the National Bar Council of South Africa as well as the Legal Practice Council. He brings his vast experience to benefit du engage and our partners.

Donovan is a dynamic entrepreneur, passionate about the sales process and the people this involves. He has accumulated comprehensive experience from more than two decades in the IT and Business Development sector. He has specialised knowledge in finance systems, telecommunications and kiosk-based payment systems. Just two of his achievements in these areas are the implementation of the first wireless network in Southern Africa, and the running of a call centre and daily technical operations for micro-finance companies in both South Africa and Zambia. His entrepreneurial propensities are evident in the numerous companies he’s founded, which include:

• Tech-Tech - a South African based IT consulting and support company for small and medium businesses
• Bridge Bi - a South African Power Bi company that produces powerful and engaging reports, enabling businesses to make informed decisions
• IoT one - IOT sim solutions company

While his business interests are varied, Don’s passion and focus remain to build strong and long-lasting business relationships, which makes him an ideal fit for this role with du enage