Transform customer contact while reducing costs

Transform your customer contact with better business outcomes at lower cost

du engage has been developed against the background of changing customer preferences for communication. Call centre communication has changed radically over the last 30+ years. Our product has been developed to communicate with all types of people. The emphasis is on low cost, direct communication making it easy for customers to respond without wasting their time and takes away the fears they might have about engaging directly with a company.

du engage enables easy communication via the mediums that customers are comfortable with and provides resolution options for them to choose from; putting them in control of their response and ensuring consistent and fair customer treatment that reduces your compliance risk.

du engage is a platform that is ideally suited to any industry that requires customer communication and a resulting action; from debt recovery or regulatory record updating to contract renewals or customer retention.

What We Do

Providing a platform which drives better results at lower costs

Empower customers to positively engage at a time and place to suit them

Significantly improve right party contact rates

Greatly reduce costs - by direct digital contact, so freeing up call centre staff from wasted outbound calls

Increase and accelerate response rates and encourage more positive customer actions e.g. repayments

du engage benefits for customers

They choose how to engage, prioritising convenience and privacy
They are contacted in a way that’s suited to their customer segment/identity
They can engage on the digital channel that best suits them
They have the thinking time to make informed decisions about resolving the debt
They can choose how to deal with the debt from a range of options that is designed to appeal to them
They don’t feel the pressure or stress of an unexpected phone call – they can reflect and then commit to an option that best suits their circumstances

Find out more about Du-Engage’s features and benefits.

Book A Demo Now!

du engage benefits for debt management teams

Higher response rates without repeatedly pursuing and aggravating customers
Reduced need for outbound calls frees up call centre staff for inbound and customer-requested call-backs, improving call outcomes across the board
Improved staff satisfaction due to more positive engagements with customers, leading to higher staff retention and lower employee turnover
Actioning any of du-engage’s resolution options means the customer acknowledges the debt, important for the limitation period
The digital capabilities of the platform:

~~~ensures consistent and fair customer treatment, reducing the compliance risk
~~records all customer actions, providing audit and compliance trails and enabling learnings to be made for future changes to messaging
~~~enables straightforward integration with existing customer management platforms for a joined-up approach

Experience a smarter way to contact your customer

See how du engage can save your organisation time and money, delivering better results for a lower cost by increasing customer contact.

Book A Demo Now!how du Engage works

Check Out Our Latest Case Study

A recent project using du engage in South Africa to tackle aged debt led to a huge amount of money recovered for the organisation.

Go To Case Study

A Few Happy Customers

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Do you want to improve direct customer contact at lower rates?

An innovative approach to customer contact that drives better results for a lower cost

Options without Effort: Offer customers convenient contact and tailored resolution options that suit them